Exchange&Refund

EVERYDAY ELEVATED

Exchange & Refund

A seamless experience, beyond the purchase.

We want you to feel confident with every Mii purchase. If something isn't quite right, our customer care team is here to make the process as simple as possible.

14 Days Returns & Exchanges

30 Days Defective Items

Returns & Exchanges

Changed your mind? You can request a return or exchange within 14 days of receiving your order, subject to applicable legal exceptions.

To help us process your request, please ensure the item is:

Unworn and unused.
In its original condition.
Returned with its original tags attached.
In its original packaging.
Accompanied by a receipt or proof of purchase.

These conditions apply to standard returns and exchanges, subject to your rights under applicable consumer protection law.

How to Request a Return

Getting started is easy. Simply follow these steps:

Contact Us
Reach out to our customer care team by WhatsApp or email.
Share Your Order Details
Provide your order number and the item you would like to return or exchange.
Receive Instructions
Our team will review your request and guide you through the return or exchange process.
Send Your Item
Once the return is arranged, follow the shipping instructions provided by our team.

Please contact us before sending any item back so we can arrange the appropriate return process.

Exchanging an Item

Need a different size or want to exchange your purchase?

Contact our customer care team with your order details and preferred exchange item. We'll help you with the next steps.

Exchanges are subject to product availability and applicable consumer rights.

Damaged, Defective or Incorrect Items

Every detail matters to us. Please check your order when it arrives.

If you receive an incorrect, damaged or defective item, contact us as soon as possible so we can review the issue and assist you.

Your Consumer Rights

Under Egyptian consumer protection rules, eligible defective or nonconforming items may be returned or exchanged within 30 days of receipt, without additional cost.

Refunds

Once your returned item has been received and reviewed, we'll confirm the status of your refund request.

Approved refunds will be processed to the original payment method, unless another method is agreed upon in accordance with applicable law.

Processing times may vary depending on your payment provider or bank. Any applicable statutory refund deadlines will continue to apply.

Sale & Special Offers

Sale and promotional purchases remain subject to applicable consumer protection rights.

Where a legal exception applies to a return or exchange, our customer care team will explain the relevant conditions when reviewing your request.

Good to Know

A discounted price does not remove your statutory rights if an item is defective or does not match its description.